Supply, Returns, Refunds and Exchange Policy

Shortages and incorrect parts claims must be made within 21 days of the date of shipment receipt.

How to Return an Item

Your item must be in its original, unused condition to be returned, unless there is a manufacturing defect. You must return the supplied item within 21 days of the date of shipment receipt.

1. Please email ting@etpauto.com.cn to request a return and replacement.

2. Courier/ship your returned item at your cost  to: 

ETP Automotive 

15/428 Banqiao East Road

Shanghai, China 201508

3. Include in your return package a signed letter and report stating the reason for your return and the original invoice.  

4. All new parts have a tracking number punched or engraved on them and an ETP stamp. Ensure you are returning the correct part. If a part is returned without the tracking number and stamp, it will not be refunded.

5. Goods returned for replacement  for any reason will be at the buyer’s expense and will incur customs and clearing costs. 

All parts carry a 24-month  Replacement warranty from the date of invoice. 

If you have a failure and you believe it is a result of a NEW part you purchased from ETP Automotive, you need to take the following steps.

Shipping Policy

Turnaround

All orders are shipped as soon as stock is available. 

We will advise you of our shipping date within 3 business days of receiving your order enquiry.

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using Australia Post will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, your location, and packaging costs. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order, we will ship you the part of your order that is in stock. When the item becomes available, we will ship you the rest of your order.