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Privacy Policy – ETP Automotive
Last updated: August 2026
ETP Automotive (“ETP Automotive”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, hold, disclose and protect your personal information when you use our website or deal with us.
By using our website or providing us with your personal information, you consent to the practices described in this policy.
What personal information we collect
We may collect the following types of personal information:
Name, email address, phone number, delivery and billing address
Company name and related business details
Order and transaction details
Payment-related information (note: we do not store full credit card details – these are handled by our payment providers)
Communications you send us (enquiries, support requests, feedback)
Technical and usage information automatically collected when you visit our site, including IP address, browser type, device information, pages viewed, access times and referring website
We do not deliberately collect sensitive information (such as race, religion, political opinions or health information) unless you choose to provide it and it is necessary for a specific purpose.
How we collect personal information
We collect personal information:
Directly from you when you place an order, make an enquiry, create an account, subscribe to updates, or fill in forms on our website
Automatically through cookies and similar technologies when you browse our site
From third parties where necessary (e.g. payment processors, freight providers, or other service providers)
Why we collect and how we use personal information
We collect and use personal information to:
Process and fulfil orders and arrange delivery
Provide customer support and respond to enquiries
Manage your account and improve our website and services
Send you order updates, invoices and (where permitted) information about our products
Conduct internal research and analysis to improve our offerings
Comply with legal and regulatory obligations
Protect our rights, property and the safety of our customers and staff
Disclosure of personal information
We do not sell, rent or lease your personal information.
We may disclose personal information to:
Service providers who help us operate our business (e.g. website hosting, payment processors, freight/courier companies, email service providers, analytics providers, and customer support tools). These parties are only permitted to use the information to perform services for us and are required to keep it confidential.
Professional advisers or insurers where reasonably necessary
Law enforcement, regulators or other parties when required or authorised by law, or where we believe in good faith that disclosure is necessary to protect our rights, property or the safety of others
Some of our service providers may be located in other countries. Where this occurs, we take reasonable steps to ensure your information is handled appropriately.
Cookies and similar technologies
Our website uses cookies and similar technologies to:
Remember your preferences and shopping cart
Understand how the site is used so we can improve it
Support security and fraud prevention
You can usually control cookies through your browser settings. Blocking some cookies may affect the functionality of the site.
Security of your personal information
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. This includes technical and organisational measures such as secure servers, access controls and encryption when transmitting sensitive information such as payment details.
No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
How long we keep personal information
We keep personal information only for as long as it is needed for the purposes set out in this policy, or as required by applicable law. When information is no longer required, we take reasonable steps to destroy or de-identify it.
Accessing and correcting your personal information
You may request access to the personal information we hold about you, or ask us to correct it if it is inaccurate, incomplete or out of date. Please contact us using the details below. We will respond within a reasonable time and may need to verify your identity before providing access.
Complaints
If you believe we have not handled your personal information in accordance with this policy, please contact us first so we can try to resolve the issue.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised “Last updated” date. We encourage you to review it periodically.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
ETP Automotive
Building 15, 428 Banqiaodong Road
Jinshan, Shanghai 201508
China
Phone: +86 21 6729 9991
Website: www.etpauto.com
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